February 4, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations, Process improvement Recording: Iterative ITSM Implementation
January 16, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations Iterative IT Service Management Implementation presentation next Friday Jan 23
February 6, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Recording: People managers in IT service change management
August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Resources from “The Service Desk as a strategic function” presentation
August 7, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL, Presentations, Process improvement Resources from ITIL Demand Management: why August is a bad time for a presentation
June 18, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, Presentations, Process improvement Slides: IT project management: the process of last resort
June 12, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations “Past, Present and Future of Change Management” panel recorded
May 29, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT service management, ITIL, Presentations SERC ’13 Resources: Problems are Treasures
March 21, 2013February 8, 2021 by John Borwick In IT management, IT processes, Presentations, Process improvement Resources from “Riding the Maturity Model Wave”, plus a template