May 29, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT service management, ITIL, Presentations SERC ’13 Resources: Problems are Treasures
May 20, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management Coddle students? or leave them alone?
May 17, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT management, IT service management, IT services Help build our list of higher education service catalogs!
May 14, 2013February 8, 2021 by John Borwick In HEIT, IT management, IT service management, ITIL Going to Atlanta! EDUCAUSE Southeast Regional presentation: “Problems are Treasures”
May 6, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL ITIL’s configuration management could learn from server configuration management, and look towards the future state
April 9, 2013February 8, 2021 by John Borwick In IT project and portfolio (PPM) management, IT service management, Process improvement What does “Lean” mean?
April 9, 2013February 8, 2021 by John Borwick In IT service management, ITIL What’s IT service management?–and what’s ITIL?
March 25, 2013February 8, 2021 by John Borwick In Higher Education, IT management, ITIL The Information Technology department’s role in higher education, seen through the “TPACK” model
March 12, 2013February 8, 2021 by John Borwick In IT service management, ITIL, Process improvement Webinar Event: How to Ride the Maturity Model Wave
January 28, 2013February 8, 2021 by John Borwick In IT functions, IT management, IT project and portfolio (PPM) management, IT service management, ITIL What does IT do, anyway?