November 20, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL When to approve changes for production
November 15, 2013February 8, 2021 by John Borwick In IT management, IT service management Video: what is an IT service?
November 15, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, IT service management Recording: itSMF HE SIG panel on project management and service management in higher education
October 31, 2013February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement A brief introduction to enterprise architecture (EA)
October 30, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, IT service management, ITIL Names for new work
October 17, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Explaining ITIL certifications–and how to teach ITIL Foundations
September 26, 2013February 8, 2021 by John Borwick In Enterprise Architecture, IT components, IT governance, IT management, IT service management, IT services, ITIL Commodity vs. differentiated IT services
September 12, 2013February 8, 2021 by John Borwick In IT governance, IT management, IT project and portfolio (PPM) management, IT service management, ITIL Chargeback vs. IT Governance
September 10, 2013February 8, 2021 by John Borwick In HEIT, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement One-on-one coaching introductory videos
September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager