July 2, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Who owns IT risks by default?
June 12, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations “Past, Present and Future of Change Management” panel recorded
June 5, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Panel next week: “Past, Present and Future of Change Management”
May 29, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT service management, ITIL, Presentations SERC ’13 Resources: Problems are Treasures
May 14, 2013February 8, 2021 by John Borwick In HEIT, IT management, IT service management, ITIL Going to Atlanta! EDUCAUSE Southeast Regional presentation: “Problems are Treasures”
May 6, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL ITIL’s configuration management could learn from server configuration management, and look towards the future state
April 9, 2013February 8, 2021 by John Borwick In IT service management, ITIL What’s IT service management?–and what’s ITIL?
March 25, 2013February 8, 2021 by John Borwick In Higher Education, IT management, ITIL The Information Technology department’s role in higher education, seen through the “TPACK” model
March 12, 2013February 8, 2021 by John Borwick In IT service management, ITIL, Process improvement Webinar Event: How to Ride the Maturity Model Wave
January 28, 2013February 8, 2021 by John Borwick In IT functions, IT management, IT project and portfolio (PPM) management, IT service management, ITIL What does IT do, anyway?