April 18, 2016February 8, 2021 by John Borwick In IT management, IT service management, ITIL IT service management supports IT security
February 4, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations, Process improvement Recording: Iterative ITSM Implementation
January 16, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations Iterative IT Service Management Implementation presentation next Friday Jan 23
February 6, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Recording: People managers in IT service change management
January 29, 2014February 8, 2021 by John Borwick In IT management, IT service management, ITIL Where’s your ITSM tool in your disaster recovery plan?
January 22, 2014February 8, 2021 by John Borwick In IT management, IT service management, ITIL Video: what is an IT service, redux
December 12, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Terms defined: customer vs. user
November 20, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL When to approve changes for production
October 30, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, IT service management, ITIL Names for new work
October 17, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Explaining ITIL certifications–and how to teach ITIL Foundations