April 7, 2014February 8, 2021 by John Borwick In Enterprise Architecture, Higher Education, IT management, IT service management, Process improvement Transforming IT to support on-line learning II
April 4, 2014February 8, 2021 by John Borwick In IT management, Process improvement Individual incentives at odds with organizational incentives
March 31, 2014February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement Transforming IT to support on-line learning
January 24, 2014February 8, 2021 by John Borwick In IT management, Process improvement A simple process test: repeatability
January 14, 2014February 8, 2021 by John Borwick In IT management, Process improvement Technical problems are the easy ones to fix
December 13, 2013February 8, 2021 by John Borwick In IT management, Process improvement ISACA’s IT Balanced Scorecard
November 26, 2013February 8, 2021 by John Borwick In IT management, Process improvement Don’t overdesign processes: balance prevention with detection
November 7, 2013February 8, 2021 by John Borwick In IT management, Process improvement Don’t sacrifice your process in negotiations
October 31, 2013February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement A brief introduction to enterprise architecture (EA)
October 14, 2013February 8, 2021 by John Borwick In IT management, Process improvement Every IT staff member should observe the Service Desk