September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager
August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Resources from “The Service Desk as a strategic function” presentation
June 28, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT functions Should CIOs report to the President?
June 10, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT services Ways IT can deliver value: EDUCAUSE’s “IT as a Game Changer”
May 17, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT management, IT service management, IT services Help build our list of higher education service catalogs!
April 25, 2013February 8, 2021 by John Borwick In IT services MOOCs aren’t inherently good or bad: perspectives for analyzing MOOCs
April 22, 2013February 8, 2021 by John Borwick In IT functions, IT management Outside departments funding specific IT positions
April 2, 2013February 8, 2021 by John Borwick In IT functions, IT management Four dangers to defining your organization’s zones of control
March 21, 2013February 8, 2021 by John Borwick In IT management, IT processes, Presentations, Process improvement Resources from “Riding the Maturity Model Wave”, plus a template
March 18, 2013February 8, 2021 by John Borwick In IT processes, PMBOK What’s project management? and what do project managers do?