May 16, 2016February 8, 2021 by John Borwick In IT components, IT management, IT processes, Process improvement, Uncategorized Recognizing expediting
April 5, 2016February 8, 2021 by John Borwick In COBIT, IT components, IT governance, IT management, IT processes An introduction to COBIT
March 14, 2016February 8, 2021 by John Borwick In IT components, IT management, IT processes, Process improvement Problem-solving tool: work backwards from the goal
September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager
March 21, 2013February 8, 2021 by John Borwick In IT management, IT processes, Presentations, Process improvement Resources from “Riding the Maturity Model Wave”, plus a template
March 18, 2013February 8, 2021 by John Borwick In IT processes, PMBOK What’s project management? and what do project managers do?
February 4, 2013February 8, 2021 by John Borwick In IT management, IT processes, Process improvement Ban open-loop processes!