February 13, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management SFIA: the Skills Framework for the Information Age
February 6, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Recording: People managers in IT service change management
September 24, 2013January 16, 2023 by John Borwick In IT components, IT functions, IT management Google Drive for simple team management
September 17, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, Process improvement Email: the tool of last resort
September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager
August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Resources from “The Service Desk as a strategic function” presentation
June 28, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT functions Should CIOs report to the President?
April 22, 2013February 8, 2021 by John Borwick In IT functions, IT management Outside departments funding specific IT positions
April 2, 2013February 8, 2021 by John Borwick In IT functions, IT management Four dangers to defining your organization’s zones of control