May 16, 2016February 8, 2021 by John Borwick In IT components, IT management, IT processes, Process improvement, Uncategorized Recognizing expediting
April 5, 2016February 8, 2021 by John Borwick In COBIT, IT components, IT governance, IT management, IT processes An introduction to COBIT
March 14, 2016February 8, 2021 by John Borwick In IT components, IT management, IT processes, Process improvement Problem-solving tool: work backwards from the goal
February 13, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management SFIA: the Skills Framework for the Information Age
February 6, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Recording: People managers in IT service change management
September 26, 2013February 8, 2021 by John Borwick In Enterprise Architecture, IT components, IT governance, IT management, IT service management, IT services, ITIL Commodity vs. differentiated IT services
September 24, 2013January 16, 2023 by John Borwick In IT components, IT functions, IT management Google Drive for simple team management
September 17, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, Process improvement Email: the tool of last resort