September 17, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, Process improvement Email: the tool of last resort
September 12, 2013February 8, 2021 by John Borwick In IT governance, IT management, IT project and portfolio (PPM) management, IT service management, ITIL Chargeback vs. IT Governance
September 12, 2013February 8, 2021 by John Borwick In Higher Education The term “FTE” in higher education
September 10, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management Solution-based scope vs. problem-based scope
September 10, 2013February 8, 2021 by John Borwick In HEIT, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement One-on-one coaching introductory videos
September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager
September 3, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Process improvement Proactively set quality expectations by introducing closed-loop self-assessments
August 29, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management Manager toolbox: Decomposition
August 28, 2013February 8, 2021 by John Borwick In IT management, Process improvement A3 thinking: understand problems before trying to solve them