Video: Policy vs. Procedure

July 11, 2013February 8, 2021 by John Borwick In IT governance, IT management, Process improvement

Here’s my first attempt at on-line learning: a short video describing the differences between a “policy” and a “procedure.”

I’d love your feedback–either on the subject matter or the (in)effectiveness of the video!

Mentioned in the video: IETF RFC 2119. Note: I got it wrong in the video–“MAY NOT” is not one of the controlled phrases.