Resources from “The Service Desk as a strategic function” presentation

August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations

On August 15, I gave the below presentation, “The Service Desk as a strategic function,” for BrightTalk. Here is a copy of the presentation along with related resources.

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Recording

Slideshare copy of the slides