This site is dedicated to sharing knowledge about how better IT management can help make institutions more effective and more efficient: how people around campus, inside and outside of IT, can ensure that
- new strategic initiatives are planned and completed (“IT project management“),
- existing IT services work as expected, to minimize outages and reduce the cost of service (“IT service management“),
- IT is doing what’s most effective, as determined by the overall institution (“IT governance“), and
- IT is continually improving how it operates–working smarter, not harder (“IT process improvement”).